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Description of Services
Loan Servicing and Asset Management
Special Item Number 520-5

PERFORM SKIP-TRACING
Agencies may require a contractor to perform skip tracing for the loans and other assets being serviced by the contractor. Agencies may issue task orders that include requirements for this service which contains services similar to the those described below. A task order may require any combination of these services. These services illustrate some of the types of tasks that the contractor may be required to perform under this contract, but this is not intended to be an all inclusive list. Rather, it illustrates the types of services a contractor may provide.

When required, agencies may issue task orders to perform skip tracing which may require, but are not limited to the following types of tasks:

  • The contractor may be required to begin to aggressively skip-trace a borrower within a specified time period of learning that it does not have a current borrower address.
  • The contractor may be required to perform at least those skip-tracing activities described in 34 CFR 682.41 l(g).
  • The contractor may be required to transmit periodically (as specified in a task order) to an agency’s central database all updated information obtained as a result of skip-tracing activities performed.

REPORT TO CREDIT BUREAUS
Agencies may require a contractor to report on all loans it services to all national credit bureaus on a periodic basis in accordance with credit bureau requirements for the loans being serviced by the contractor. Agencies may issue task orders that include requirements for this service which contains services similar to the those described below. A task order may require any combination of these services. These services illustrate some of the types of tasks that the contractor may be required to perform under this contract, but this is not intended to be an all inclusive list. Rather, it illustrates the types of services a contractor may provide.

When required, agencies may issue task orders that include credit bureau reporting services which may require, but are not limited to the following types of tasks:

  • All reporting may be required to be on electronic media in an approved format specified by the credit bureau or the ordering agency. The contractor may be required to report information, as required by the credit bureau or the ordering agency, such as the following:
    - The total amount of loans made to the borrower, within a specified time period of each disbursement
    - The outstanding balances of the loans
    - Information concerning the repayment status of the loans, within a specified time period after a change in that status from current to delinquent
    - The date the loans are fully repaid or discharged by reason of the borrower's death, total and permanent disability, or bankruptcy
    - Other information required by law to be reported
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