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PROCESS RETURNED MAIL
Agencies may require a contractor to process returned mail
relating to the loans being serviced by the contractor. Agencies
may issue task orders that include requirements for this service
which contains services similar to the those described below.
A task order may require any combination of these services.
These services illustrate some of the types of tasks that the
contractor may be required to perform under this contract, but
this is not intended to be an all inclusive list. Rather, it
illustrates the types of services a contractor may provide.
When required, agencies may issue task orders
to process returned mail which may require, but are not limited
to the following types of tasks:
- Process all returned mail within a specified time period
of receipt.
- Contact appropriate parties (e.g., borrower references,
other loan contractors, etc.) to determine a correct address.
Agencies may direct the contractor to destroy all correspondence
for which no correct address can be found.
- Update an agency’s central database regularly, as required
by a task order, with new addresses obtained as a result
of processing returned mail.
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