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Description of Services
Loan Servicing and Asset Management
Special Item Number 520-5

CALCULATE INTEREST
As part of the contractors’ duties, agencies may require the contractor to perform the interest calculations on the loans being serviced. Agencies may issue task orders that include requirements for interest calculation services which are similar to the services described below. A task order may require any combination of these services. These services illustrate some of the types of tasks that the contractor may be required to perform under this contract, but this is not intended to be an all inclusive list. Rather, it illustrates the types of services a contractor may provide.

When required, agencies may issue task orders that include this service which may require, but are not limited to the following types of tasks:

  • The contractor may be required to calculate the interest that accrues on borrowers' accounts in accordance with the applicable regulations and the loan terms and conditions.
  • The contractor may be required to post accrued interest to borrower's accounts at time intervals specified by the ordering agency in a task order and report posted interest to an agency’s central database daily.
  • The contractor may be required to provide amortization schedule to the borrower.


ASSESS FEES AND LATE CHARGES
If an agency chooses to impose fees or late charges on Government loans, it may require contractor services to assess, post and collect them. Agencies may issue task orders that include requirements for this service which are similar to the services described below. A task order may require any combination of these services. These services illustrate some of the types of tasks that the contractor may be required to perform under this contract, but this is not intended to be an all inclusive list. Rather, it illustrates the types of services a contractor may provide.

When required, agencies may issue task orders that include this service which may require, but are not limited to the following types of tasks:

  • Assess and post to borrowers' accounts applicable fees and late charges on a loan in accordance with the applicable loan regulations and the loan terms and conditions. Amounts posted may be required to be transmitted to the agency’s central database regularly.
  • For borrower payments that are not honored by a bank, agencies may require the contractor to assess a dishonored payment fee in an amount specified by the ordering agency, post the fee to the borrower's account, and transmit the information to the agency’s central database. The contractor may also be required to provide notification to borrowers of dishonored payment fees and late charges assessed on their accounts.
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