(Use the links below to access specific information contained in the GSA Schedule)

CUSTOMER INFORMATION FOR ORDERING OFFICES
- Items 1 - 10
- Items 11 - 13
- Items 14 - 23
- Items 24 - 26

TERMS & CONDITIONS APPLICABLE TO LOAN SERVICING & ASSET MANAGEMENT
- Scope & Prompt Payment Terms
- Ordering Procedures

DESCRIPTION OF SERVICES - LOAN SERVICING AND ASSET MANAGEMENT
- Introduction
- Service, Monitor & Maintain Government-Held Assets
- Verify and Maintain Borrower Data
- Exchange Data with an Agency's Central Database
- Issues, Forms, Disclosures & Letters
- Produce Project Materials
- Process Status Change Updates
- Cancel Loans
- Convert Loans to Repayment Status
- Calculate Interest
- Assess Fees & Late Charges
- Bill the Borrower
- Process Borrower Remittances
- Process Borrower Requests For Remittances Via Pre-Authorized Debit
- Determine Income Contingent Repayment (Student Loans)
- Prepare Annual Statements
- Reconvert Loans
- Collect on Delinquent Loans
- Resolution of Complaints
- Discharge Loans Due To Death, Disability, Bankruptcy, Etc.
- Loan Consolidation
- Transfer Loans
- Transfer Defaulted Loans
- Accept Loans From Another Servicer or DCS
- Process Returned Mail
- Perform Skip-Tracing
- Report to Credit Bureaus
- Provide Customer Service
- Reconcile with an Agency's Central Database
- Issue Welcome Letters and Goodbye Letters
- Refinance Government Held Loans
- Enforce Creditor's Rights Under the Loan
- Protect Loan Collateral
- Share and Manage Credit Risk on Serviced Loans
- Workout or Restructure Troubled Loans
- Loan and Other Asset Guarantee Support Services

PRICING & POSITIONS
- GSA FSS Authorized IT Schedule Pricelist